Shipping FAQ
What are your shipping rates?
  • FREE shipping on orders over $55 (pre-tax)
  • $12 flat rate for orders $54.99 or less
Where do you ship?
  • We currently ship to all Canadian provinces
  • We do not ship to Yukon, Northwest Territories, or Nunavut
Do you offer international shipping?
  • For U.S. orders, please shop here: M&B Quality Shoe Care - www.rstco.com
  • We do not ship outside of Canada and the United States
How long does order processing take?
  • Processing time: 1 - 3 business days
  • Orders ship Monday - Friday, we do not ship on weekends or holidays
  • Processing times may be longer during promotions
How long does shipping take?
  • Delivery times vary based on your location and selected shipping method
  • Transit time begins once your order is picked up by the carrier
How do I track my order?
  • You'll receive a tracking number once your order ships
  • Tracking may take up to 48 hours to update
Which carrier do you use?
  • Orders are shipped via UPS Ground

Returns FAQ
What is your return policy?
  • We want you to love your purchase here at M&B Quality Shoe Care. If something isn't right, returns are simple.
  • We have a 14 day return policy, which means you have 14 days after receiving your order to request your return.
Where do I return my item?
  • Online orders (mandb.ca): Must go through our return process.
  • In-store or third-party purchases: Must be returned to the original retailer.
What if my item is damaged or defective?

If your item is damaged or defective, contact us within 7 days of delivery at info@mandb.ca

Include:

  • Order number
  • Description of the issue
  • Photos of the product and packaging

We will provide a replacement, refund or solution.
Am I eligible for a return? (Online Order)

To be eligible for a return, items must be:

  • New, unused, and unopened
  • In original packaging
  • Returned within 14 days of delivery
  • Accompanied by proof of purchase
How are refunds issued? (Online Order)
  • Refunds are issued to the original payment method
  • Shipping costs are non-refundable
Who pays for return shipping? (Online Order)
  • Customers are responsible for return shipping costs
  • We only cover return shipping if the item is defective or incorrect
  • Use a trackable and insured method (we are not responsible for lost returns)
How do I start a return? (Online Order)

To start a return:

  1. Email info@mandb.ca for return authorization
  2. Once authorized, securely package your item
  3. Ship to:
    M&B Quality Shoe Care
    Attn: Product Returns Dept.
    120 Midair Court
    Brampton, Ontario
    L6T 5V1
    Canada
  • Returns are processed within 3-5 business days after reception.

Exchange FAQ
Do you offer exchanges?
  • We do not offer direct exchanges
  • To get a different item:
    1. Place a new order
    2. Return the original item for a refund

Have Additional Questions?

If you have questions about shipping, delivery, or returns, Contact: info@mandb.ca